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Return or Exchange

You may return the product within 30 days of shipping date**. While all orders are checked for accuracy before shipping, it is your responsibility to review the contents of your order when received. If you find any discrepancies with your order, you have 30 days from the shipping date to report any such discrepancies; otherwise tokyopapa will assume no responsibility thereafter. All returns must be sent back as described in the documentation included with your order.

To process a refund, please send an e-mail request to return@tokyopapa.com to obtain authorization. Unauthorized returns may be refused or disregarded and the item will not be returned. Please state your invoice number and the reason for the refund in the e-mail. If we authorized a return, you will receive an e-mail within two business days providing you with an RMA (Return Merchandise Authorization) number and instructions for sending the returning item(s) to us. These items must be returned to us securely packaged and wrapped.

Customers returning an unopened item that is in its original packing and in good condition will receive 100% refund (less shipping and handling). We will verify the conditions of the return item(s) before processing the refund. Refunds will be made in the same payment method as the original purchase. Once the refund is processed, you will receive an e-mail notification. Please allow 7 business days from the date your return item is received by tokyopapa for the refund to be credited to your account. Shipping fees is non-refundable.

Please note that tokyopapa will not be responsible for any lost shipments during the return process. Please ensure you ship your return item with a trusted shipping company and insure your shipment when ever possible. (eg. Canada Post, Purolator, FedEx, UPS)

** Items returned after 30 days are NOT entitled to refunds (Base on the date of invoice).
** Please note that we cannot accept the return of opened items, and special ordered items.

If you have any questions, contact return@tokyopapa.com
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