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FAQ

- How do I know if my order have been shipped out yet?
- Is that every item has the same shipping fee?
- How do I calculate my shipping fee?
- What is your return policy?
- Do you accept orders outside of Canada and United States?
- What forms of payment do you accept?
- What is the privacy policy?





How do I know if my order have been shipped out yet?
After you login on your account, you can check your order status and if your order have been shipped, you can also find out your Canada Post's shipping tracking/waybill number and shipping date.
If One time purchase (Not join member), you still can check the status with the postcode / ZIP and order number.





Is that every item has the same shipping fee?
No, every item has it own shipping fee. tokyopapa.com calculate shipping fee by every single item, and every single item has it own shipping unit. Therefore, there are not the same shipping fee as every item.




How do I calculate my shipping fee?
tokyopapa.com will calculate your shipping fees automatically and will ship the order with Canada Post to anywhere in U.S. or Canada,
shipping fees will be calculate after Post Code / ZIP code submit.





What is your return policy?
We don't accept any return or exchange for the products.




Do you accept orders outside of Canada and United States?
Yes. TOKYO PAPA accept orders outside of Canada and United States.
However, we must make special arrangements. Please contact our order department for international orders at order@tokyopapa.com
International shipping usually costs 2 times more of Standard Shipping to United States, and will use Canada Post to ship out the order.
You can pay by using PayPal or wire transfer. Once the payment is made from PayPal or wire transfer the money, we will verify the transfer and ship your order.





What forms of payment do you accept?
We accept Visa, MasterCard, American Express. And we also accept Alipay and Wechat Payment.




What is the privacy policy?
All information you provide us is completely confidential. We are a family business and integrity is our core value.
Please read our complete Privacy Policy.

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